Some users have reported email delivery issues related to the recent Daylight Savings Time change and we wanted to bring it to our community’s attention.
We recently learned that several email reminders that were set up before the time change and scheduled for delivery after the time change have arrived at incorrect times. To fix this, users need to recreate these reminders now. There is no automated fix that we can implement on our end. Any new NudgeMail email reminders are unaffected and many users will not experience any problems at all. The issue only involves older NudgeMails for some of our users.
If your reminders aren’t arriving as scheduled, make sure that we know your time zone. This will ensure that your mail always arrives on time.
To set you time zone, send an email to settings@NudgeMail.com.
NudgeMail will reply with a list of settings for you to customize.
Click the link under “time zone.”
Press the button to save your settings.
If you are experiencing this problem, you can email status@NudgeMail.com to see a list of all active NudgeMails. However, the status list will likely appear to show the correct time. Know that if the reminder was set before the time change date and you are experiencing the problem, it will arrive an hour late.
Keeping you on time and organized is our main goal at NudgeMail. We are working on improving our system so this type of issue does not happen again. Thanks to everyone who reported this issue – we appreciate your support.